TurboTax is a great example of a product that works incredibly hard to teach itself. It’s also really clear just how complicated it can be, with the volume of help available.
Professor of programming + learning + design + justice at the University of Washington Information School. Trans; she/her. #BlackLivesMatter.
Professor of programming + learning + design + justice at the University of Washington Information School. Trans; she/her. #BlackLivesMatter.
